Clik here to view.
The Scourge of Jargon
This article has been contributed by Chris Lee – currently working with Six Degrees Group who provide integrated managed data services linking people, places and clouds. “Going forward, and with...
View ArticleClik here to view.
New CEO of itSMF UK says, “ITSM needs to broaden its outlook”
“…ITSM does need to broaden its outlook. ITSM needs to adapt to manage today’s more complex environment and wider developments – for instance, issues like cloud computing, social media, BYOD, big data...
View ArticleClik here to view.
How to use rapid communications to meet customer service goals using SLAs
Teon Rosandic This article has been contributed by Teon Rosandic, VP EMEA at xMatters. IT leaders and engineers certainly have their hands full with ever more sophisticated internal customers who are...
View ArticleClik here to view.
Knowledge14, steal like an artist
In this article, I hope to capture my thoughts and experiences from Knowledge14, the ServiceNow annual conference. See an early preview from the first day here [Live from Knowledge14 – ServiceNow...
View ArticleClik here to view.
Review: ServiceNow for Service Catalogue
This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios [BEST IN CLASS], Biomni, Matrix42 Executive...
View ArticleClik here to view.
“May You Live in Interesting Times” – The Impact of Cloud Computing
Changing of the Guard Kylie Fowler is a regular columnist for The ITSM Review, see previous articles from Kylie here. It’s not often that most people get to experience a true paradigm shift, even in IT...
View ArticleClik here to view.
The Scourge of Jargon
This article has been contributed by Chris Lee – currently working with Six Degrees Group who provide integrated managed data services linking people, places and clouds. “Going forward, and with...
View ArticleClik here to view.
New CEO of itSMF UK says, “ITSM needs to broaden its outlook”
“…ITSM does need to broaden its outlook. ITSM needs to adapt to manage today’s more complex environment and wider developments – for instance, issues like cloud computing, social media, BYOD, big data...
View ArticleClik here to view.
How to use rapid communications to meet customer service goals using SLAs
Teon Rosandic This article has been contributed by Teon Rosandic, VP EMEA at xMatters. IT leaders and engineers certainly have their hands full with ever more sophisticated internal customers who are...
View ArticleClik here to view.
Knowledge14, steal like an artist
In this article, I hope to capture my thoughts and experiences from Knowledge14, the ServiceNow annual conference. See an early preview from the first day here [Live from Knowledge14 – ServiceNow...
View ArticleClik here to view.
Review: ServiceNow for Service Catalogue
This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios [BEST IN CLASS], Biomni, Matrix42 Executive...
View ArticleClik here to view.
“May You Live in Interesting Times” – The Impact of Cloud Computing
Changing of the Guard Kylie Fowler is a regular columnist for The ITSM Review, see previous articles from Kylie here. It’s not often that most people get to experience a true paradigm shift, even in IT...
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